Recent Essays

"Let Me Think On It"

“Let me think on it” can be wisdom, avoidance, or a deadline in disguise. The real leadership skill is knowing which one it is.

The Client I Lost Because I Thought Loyalty Was Permanent

A loyal client rarely leaves all at once. More often, trust slips away quietly through missed follow-ups, unresolved problems, and the dangerous assumption that history will hold a relationship together. I learned that lesson through a phone call I never wanted, from a client I thought would never leave, over a horse I should have referred sooner.

The Room Where We Get Better

Not every important lesson begins with a success story. Some begin with a case that went sideways, a decision made under pressure, and a room full of people willing to ask what can be learned. Morbidity and Mortality Rounds may sound grim, but at their best, they offer one of the clearest lessons in leadership: good teams do not hide hard outcomes. They study them together.

“It is not the critic who counts. The credit belongs to the person who is actually in the arena.”

— Theodore Roosevelt